Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed with care by OKANTOMI PARFUMS in Arnhem, The Netherlands.

Please allow approximately 1–3 business days for your order to be prepared before shipment. Orders are not normally processed on weekends or public holidays.

During launches, promotional periods or periods of unusually high demand, processing may take slightly longer.

SHIPPING DESTINATIONS

Available shipping destinations are determined by the shipping options currently offered by OKANTOMI PARFUMS and will be displayed during checkout.

Due to transport regulations applicable to fragrance products, certain products or destinations may be subject to shipping restrictions.

If we are unable to ship your order to the selected destination, we will contact you and, where necessary, cancel and refund the affected order.

SHIPPING COSTS

Available shipping methods and their corresponding costs will be displayed at checkout before you complete your purchase.

Any applicable shipping charge will therefore be clearly communicated before payment.

DELIVERY TIMES

Estimated delivery times depend on the destination and shipping method selected.

Any delivery estimate provided at checkout or in your shipping confirmation is an estimate unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, severe weather, customs procedures or other unforeseen circumstances.

If your order experiences a significant delay, please contact us so that we can investigate the shipment.

ORDER TRACKING

Where tracking is available, you will receive the relevant tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

Additional shipping costs resulting from an incorrect or incomplete address may be charged where permitted by applicable law.

DAMAGED OR MISSING ORDERS

Please inspect your order when it arrives.

If your package or product arrives damaged, or if you believe your shipment has been lost, please contact us as soon as possible at Okantomiparfums@gmail.com with your order number and relevant details.

We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection law.

INTERNATIONAL ORDERS

Where international shipping is available, orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Any charges that are not collected by OKANTOMI PARFUMS during checkout may be payable separately by the recipient, subject to applicable law.

CONTACT

If you have any questions regarding shipping or delivery, please contact:

OKANTOMI PARFUMS

Email: Okantomiparfums@gmail.com

Arnhem, The Netherlands