Política de reembolso

RETURN CONDITIONS

To be eligible for a return, the item must be in the same condition in which you received it, unused, with all original labels and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at Okantomiparfums@gmail.com before sending your order back.

Returns must be sent to:

OKANTOMI PARFUMS

Groningensingel 51-31

6835 EB Arnhem

The Netherlands

Please do not send products back without first contacting us. Returns sent without a prior return request may not be accepted.

Unless the product is faulty, damaged, incorrect, or otherwise required by applicable consumer law, the customer is responsible for the direct cost of returning the product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it. If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

EXCEPTIONS AND NON-RETURNABLE ITEMS

For hygiene, safety and product-integrity reasons, please contact us before returning any fragrance that has been opened, unsealed, used or altered. We will assess whether the product is eligible for return in accordance with applicable consumer law.

Products that have been used beyond what is reasonably necessary to inspect them may be subject to a reduction in the refund to reflect any loss in value, where permitted by applicable law.

This policy does not limit your statutory rights in relation to faulty, damaged or incorrectly supplied products.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason, subject to the exceptions established by applicable law.

To exercise this right, please contact us within the 14-day period. You must then return the goods in accordance with the instructions we provide.

EXCHANGES

If you would like a different product, please contact us. Where appropriate, the simplest option may be to return the eligible item and place a new order once the return has been accepted.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Where the EU right of withdrawal applies, refunds will be handled within the time limits required by applicable consumer law.

For any questions regarding returns or refunds, please contact us at Okantomiparfums@gmail.com.